Views: 0 Author: Site Editor Publish Time: 2025-07-25 Origin: Site
It's currently 10 p.m. in the hotel lobby. Outside, the bustling streets are beginning to quiet down, but inside, the hotel is growing busier as tourists from around the world return to rest after a long day. The front desk is as busy as ever—staff working quickly to check in guests, answer questions, and manage requests. But amidst the usual activity, something stands out. Something futuristic.
A soft white glow flickers through the crowd, seemingly from a screen. The source? A sleek white robot, gliding effortlessly between guests. It weaves through the lobby with precision, navigating around obstacles and people as if it knows the hotel layout as intimately as we know the back of our own hand. It pays you no mind as it heads confidently toward its next task.
Nearby, another robot is gently guiding a group of tourists toward the elevator—perhaps escorting them to their rooms. When it’s finally your turn at the front desk, you’re handed not only your keycard, but also a pairing tag. You scan it, and moments later a robot arrives to escort you directly to your room.
This scene may sound futuristic, but in reality, many modern hotels have already incorporated service robots into their operations. These advanced machines ease the workload of staff, increase efficiency, and offer a unique, high-tech experience for guests. At Hantewin, we specialize in designing and developing robots tailored for the service industry, with a particular focus on hospitality.
For hotel use, Hantewin offers two main models: the S30 and the D10.
The S30 is designed for guest interaction and way-finding. Standing at 135 cm tall with a sleek, friendly design, it features a 15.6-inch HD touchscreen, 32-language voice interaction, and a glowing LED halo that changes color based on its function. It welcomes guests, answers frequently asked questions, provides directions to hotel amenities, and can even offer entertainment—singing, dancing, or telling stories about local attractions.
Equipped with cutting-edge navigation technology, including 270° LiDAR sensors, depth cameras, and ultrasonic detectors, the S30 builds a real-time 3D map of its surroundings and autonomously avoids obstacles. It can operate seamlessly for up to 12 hours on a single charge and automatically returns to its docking station when power runs low. With elevator integration capabilities, it can guide guests all the way to their rooms, even across multiple floors.
The D10 is designed for room service and queued delivery tasks. This taller, more utilitarian robot comes with 11 customizable compartments, each secured with locks and capable of storing everything from meals to towels, toiletries, and packages. Once loaded, the D10 autonomously navigates to guest rooms, delivering items contactlessly. Guests receive a notification when their delivery arrives .
Like the S30, the D10 features intelligent navigation, real-time obstacle avoidance, and full elevator access. It can operate continuously for up to 14 hours and sanitize its compartments with built-in UVC lighting between deliveries—making it ideal for maintaining hygiene standards in hospitality environments.
By integrating robots like the S30 and D10, hotels can streamline their operations, reduce response times for guest requests, and allow human staff to focus on more personalized interactions. Guests benefit from quicker service, interactive experiences, and a memorable stay that blends comfort with cutting-edge technology.
At Hantewin, our mission is to shape the future of smart hospitality—today. Whether guiding a guest to their room or delivering a warm meal late at night, our robots are not just machines; they are trusted members of the hotel service team.
